Terms and conditions of use

Thank you for visiting ChildAutism.org.uk. Please read these terms and conditions carefully before using this site.

For online payment refund policy click here.

If you do not accept these Terms (note in particular terms 10 and 11) please do not use this website. If you use the website (including downloading or streaming from the website) you will be bound by these Terms whether or not you have registered with us, and they will form a contract between you and us.

These Terms apply to the entire contents of this Child Autism website, to any downloaded or streamed content and to any correspondence by e-mail between us and you. The Privacy Statement below also forms part of these Terms and Conditions (together referred to as ‘Terms’) and should be read also.

1. The Website Provider
Access and use of this website is provided by Child Autism UK, a registered charity no. 1063982 (in England and Wales) and a company limited by guarantee registered no. 03300043, whose registered at: 3 -5 Forest House, Horndean Road, Bracknell, Berkshire. RG12 0XQ. References in these Terms to ‘we’ or ‘us’ are to Child Autism UK.

2. Changes
2.1. Child Autism UK may change these Terms at any time, in which case the amended Terms will be posted on the website and will apply from the date we post them. Please check these Terms on each occasion you use the website. If you continue to use the website you will be bound by the latest Terms.
2.2. The format and content of the website changes constantly. You should refresh your browser each time you visit the website to ensure that you access the most up to date version.

3. Accessing the website
3.1. Before accessing the website you should obtain permission to do so from the person or company responsible for paying the telephone bill.
3.2. We reserve the right in our sole discretion to deny any user access to the website or any part of the website without prior notice.

4. Using the website
4.1. You agree to only use the website in a manner that complies with all applicable laws and regulations and is consistent with the Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website (including, without limitation, by hacking).

5. Contributions and Contribution Rules
5.1. All content posted or submitted by users of the website, including but not limited to, stories, comments, suggestions and emails (‘Contributions’) must comply with the following plus our Contribution Rules set out below. Please read these rules carefully before registering as a contributor or submitting any material to this website. If you register as a contributor the Contribution Rules will form part of the contract between you and us. Contribution rules apply equally to members of Child Autism UK and other persons and also to member areas of the site as well as open access areas.
5.2. We are not responsible for Contributions posted to our website. These Contributions express the views of the author of the Contribution, not the views of Child Autism UK.
5.3. If you have a complaint about any content on this website please contact us immediately by emailing info@childautism.org.uk. To consider your complaint we need your name, company name if relevant, contact details (land address, telephone number and email), details of the exact content complained of and details of why you are complaining about that content. Please note that no action can be taken without this information.
5.4. You must not post or transmit to this website any material:-

  • that is knowingly false or misleading
  • that is defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually oriented, threatening or invasive of a person’s privacy
  • which you do not own or for which you have not obtained all necessary licences and/or approvals
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
  • impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or entity.

5.5. We shall be entitled to reveal your identity (or any information which we have about you) if appropriate and in accordance with data protection legislation.
5.6. You agree to indemnify, defend, and hold harmless Child Autism UK and its trustees, directors, officers and employees, from and against all liabilities, claims, demands and expenses arising out of any of your Contributions which breach these Terms.
5.7. Any Contributions you transmit or post to this website shall be considered non-confidential. By transmitting or posting a Contribution to the website you:-
5.7.1. represent that you are fully entitled to do so;
5.7.2. grant us a non-exclusive, perpetual, non-terminable, worldwide, sublicensable and royalty-free licence to copy, modify, distribute, show in public and create derivative works from that material in any form and anywhere for all commercial or non-commercial purposes related to our work; and
5.7.3. authorise us to adapt the relevant material in the course of doing so and so waive all moral rights you have in your Contribution to the fullest extent permitted by law.

6. Registration
6.1. If you want to make use of certain facilities available through our websites or to carry out certain actions (such as registering to obtain a newsletter, receiving/streaming regular pod casts or audio content, ordering a product or contributing comments to a discussion website) you may be required to register with us. During registration, you will be asked to provide an individual user name and password which you will need to use each time you carry out the action which you registered for (eg each time you purchase a product or submit a Contribution). We may change your user name and password from time to time.
6.2. You must ensure that you keep your username and password confidential and that you do not disclose them to anyone, and that you also restrict access to your computer to prevent unauthorised access to your account. You will be responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
6.3. By registering, you certify that all information you provide in the registration is accurate. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. Contributors to discussion websites must have a valid email registered with us at all times.
6.4. We may terminate your registration at any time at our complete discretion, but will generally only do so if you are in breach of website rules such as the Contribution Rules. If we terminate or suspend your registration you may not re-register with us without our written consent.

7. Privacy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in England and Wales. Please read our Privacy Statement.

8. Intellectual Property Rights
8.1. You acknowledge that all copyright, trade marks and other intellectual property rights in the website and all photographs, designs, images, text, software, data, audio, video, files and other material in the website or material generated by or transmitted from the website (“Child Autism UK Material”) are owned by us or our licensors. You are permitted to use the website and Child Autism UK Material only as expressly authorised by us.
8.2. Provided you use the website and Child Autism UK Material in accordance with these Terms you are permitted to print, download and receive extracts of Child Autism UK Material (“Extracts”) ONLY for your personal non-commercial use and for private study or teaching purposes, provided in each case that:-
8.2.1. copyright and source indications are also printed and copied and/or stored in association with the Extracts;
8.2.2. no modifications are made to the Extracts and Extracts are not used as part of any other publication or derivative work; and
8.2.3. any Extract is retained, printed and/or copied entirely and is not used in a derogatory or misleading context and in particular may not be used for the purpose of promoting, advertising, endorsing or implying a connection with you (or any third party) and Child Autism UK, its agents or employees.
8.3. The rights in term 8.2 are not transferable and no other use of Child Autism UK Material may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:-
8.3.1. incorporate any Child Autism UK Material in any other work, broadcast or publication, whether in hard copy or electronic form; or
8.3.2. make any commercial use or publish any Child Autism UK Material (other than as necessary for the purpose of viewing or listening to the website in the course of business); or
8.3.3. perform, broadcast or otherwise transmit, post, share or make available to the public any Child Autism UK Material.
8.4. If you wish to use any Child Autism UK Material other than in accordance with Terms 8.2 and 8.3 above please email your request to info@childautism.org.uk
8.5. The photographic, text, graphic images, audio and video material within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed, broadcast, transmitted or otherwise exploited.
8.6. Whilst we encourage our supporters to campaign on the issues referred to on our websites, please do not imply that you are taking action on behalf of Child Autism UK and in particular do not state that Child Autism UK is taking, or proposes or is considering taking, action against individuals or organisations.
8.7. Any rights not expressly granted in these terms are reserved.
8.8. We may terminate your rights to use or receive Extracts at any time at our complete discretion.

9. Advertisers and Sponsors
9.1. Child Autism UK may from time to time allow companies to advertise goods and services on our websites. While Child Autism UK will not knowingly display an advert that is untrue, or which relates to goods or services contrary to our objects, the display of an advert does not mean that we endorse the advertiser’s goods or services. Child Autism UK is not responsible for the accuracy of any advertising material or for any advertised product or service.

10. Disclaimers
10.1. The information provided in our websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. We do not check and are not responsible for the accuracy, completeness or truth of Contributions to the websites. You understand and acknowledge that all Contributions are the sole responsibility of the person who submitted the Contribution to the website. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in our web websites. The material on this website is provided ‘as is’, without any conditions, warranties or other Terms of any kind.
10.2. You should exercise no lesser degree of caution in appraising what you see on the website than you do offline. Even though contributors to our discussion websites are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. You should also note that people may not necessarily be who they say they are. Your use of the website is entirely at your own risk.
10.3. You may not access the website from countries where its contents are illegal or unlawful. If you do access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
10.4. We do not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available is free of viruses or bugs or represents full functionality, accuracy or reliability of the materials.
10.5 Nothing in this disclaimer applies to any products which you purchase directly from Child Autism UK. Where links are provided to products on a third party website, Child Autism UK cannot ensure that purchasers will be satisfied with any products or services that are bought from that third-party website and any complaints about the performance or otherwise of the product should be taken up with the manufacturer or retailer direct. Except for products expressly sold by Child Autism UK, the inclusion of a company’s product on a Child Autism UK website does not represent any endorsement or warranty of that product by Child Autism UK.
10.6 Child Autism UK does not make any representations or warranties as to the security of any information (including, without limitation, credit or debit card and other personal information) that purchasers might be requested to give to any third-party, and purchasers hereby irrevocably waive any claim against Child Autism UK with respect to such websites and third-party content. Child Autism UK strongly recommends you to make whatever investigations are necessary or appropriate before proceeding with any online or offline transaction with any third party.

11. Liability
11.1. We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
11.2. Subject to clause 11.1, you agree that we will not be liable for:-
11.2.1. Any loss, disruption or damage to your data or your computer system; or
11.2.2. Any other loss or damages whatsoever (including, but not limited to, loss of profit or loss of use, direct, indirect or incidental loss) arising out of your use or inability to use our websites (including downloading or streaming from the website), their content, any information on or from the websites or any link to another website and whether such loss or damage arises in contract, tort (including negligence) or otherwise.

12. Links
12.1. Our website may contain links to third party websites and in particular, links to third party websites may be contained in user Contributions. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to from this website, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.
12.2. Extra care should be taken when using links contained in user Contributions. We do not check these links and are not responsible for them. If you are not familiar with the website linked to, it is safer not to use the link.
12.3. If you wish to link from your website to our website you may do so only on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:-
12.3.1. The linking text must simply consist of the website address;
12.3.2. You do not remove, distort or otherwise alter the size or appearance of any logos on the website;
12.3.3. You do not in any way imply that Child Autism UK is endorsing any products or services;
12.3.4. You do not misrepresent your relationship with Child Autism UK nor present any other false information about it;
12.3.5. You do not otherwise use any Child Autism UK logos displayed on our websites without our express written permission;
12.3.6. You do not link from a website that is not owned by you; and
12.3.7. Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
12.4. At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our websites.

13. Severance
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country which apply to these Terms, then to the extent and within that jurisdiction in which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

14. Waiver
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

15. Events Beyond our Control
Child Autism UK will not be liable to you for any delay in delivering any services or order or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of ISP or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.

16. Law, Courts and Language
These Terms, use of our websites and the supply of products and services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our websites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms and this website are provided in the English language only.

If you have any questions relating to these Terms, please e-mail us direct at info@childautism.org.uk

This document was last updated February 2011.

Online Payments – Refund Policy

You have the right to cancel any training course booking within seven days of making the booking; You have the right to cancel any membership application within seven days of making the application.

Customers cancelling   will have their payment refunded in full within seven days of Child Autism UK receiving the cancellation.

If participants in training courses are unable to attend through illness or bereavement and are unable to cancel the booking within the agreed period the course may be re-arranged or a credit or refund may be issued.

No refunds will be made on training course bookings made within seven days of the scheduled course date.

Payments of invoices issued by Child Autism UK made through this web site are not refundable.

This does not affect your statutory rights.

Privacy and Data Protection

This statement explains the privacy and the data protection practices which apply to all websites operated by Child Autism UK. A link to this Policy is available from all websites which it applies to.

Our aim is to safeguard our users’ privacy. Collecting personal information may be necessary if we are to satisfy the expectations and requirements of our users, for example by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

What information do we collect?

We collect two kinds of information about our users:

a. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.

b. personal information such as name, postal address, telephone number, e-mail address, date of birth (where appropriate), card or bank details, information about your interests and hobbies etc. We collect this information only in connection with specific activities, such as registration or membership requests, product purchases, feedback, donations, competition entries etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service by analysing or reviewing the information that you provide to ensure that we give you access to or send you the information that you are interested in. You don’t have to disclose any of this information to browse our sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

How is the information used?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We will use the information you provide to:

  • fulfil your requests, for example applications for membership, donations,  competition entries, participation in activities and provision of information;
  • process sales transactions, donations, or other payments and verify financial transactions;
  • handle orders, deliver products and communicate with you about orders;
  • identify contributors;
  • provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user;
  • record any contact we have with you;
  • prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
  • in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users’ demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the websites, and to enable us to improve our service to you; and
  • provide you with information which we think may be of interest to you, as explained below.

As well as using personal information to fulfil requests, we also like to keep our supporters informed about Child Autism UK’s activities. From we may also share personal information with other like-minded organisations, but we will not share your information if you have indicated that you do not want us to do so (see below). In addition, we sometimes contact our supporters with offers from companies that benefit Child Autism UK and may be of interest and may pass your information to that company so that they can contact you about the promotion.

By entering a Child Autism UK competition you will be agreeing to receive mailings, emails or text messages from us but you have the right not to receive this information. In other situations, when submitting your personal information, you will be given the option not to be included in mailings or other contacts from Child Autism UK or other organisations (whether by post, e-mail or other electronic messaging, telephone or fax). If you do agree to receive this information (whether by entering a competition or otherwise), and later decide that you no longer wish to be contacted, you can let us know by e-mailing: info@childautism.org.uk, or by telephoning 01344 882248.

If we contact you by email or text message, each time you receive a message you will also have the option to decline to receive further information from us in that manner.

We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer’s questions’ about products or services, sending postal mail, e-mails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

We may disclose personal information if we receive a complaint about any content you have posted or transmitted to or from one of our sites, if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Child Autism UK, its sites or its visitors.

Except as indicated above we will not use or transfer this data to any third parties without your prior permission.

Information about children

It is part of the mission of Child Autism UK to engage in activities with young children. Information about children, including their personal information is stored on our database. Such information is normally supplied by the child’s parent(s) or legal guardian(s). It is not the policy of Child Autism UK to contact children under the age of 18 directly.

Links

Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.

In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Security

We place great importance on the security of all personally identifiable information associated with our supporters, customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use WorldPay for financial transactions. WorldPay offer secure server software and encrypt the financial information you input. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, WorldPay will use their best efforts to prevent any such occurrence.

Use of cookies

In simple terms a cookie is a small piece of information sent from our website to your computer to help us to identify you quickly. If you prefer not to accept a cookie, you can navigate around our sites like a normal user. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.

Cookies can be used for a variety of purposes, such as providing personalised pages, but at present, we use them only to work out how many people visit our sites.

Further information about cookies can be found at the Interactive Advertising Bureau’s website www.allaboutcookies.org.

Where is the information stored?

Information which you submit via our websites is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this Policy, and these may be situated outside the European Economic Area.

Changes

We may make changes to this Policy from time to time. If we change our Privacy Policy we will post the changes on this page. If the change in our Privacy Policy affects the use of your personal information we will use our best endeavours to contact you by email to seek your consent to the use.

Your acceptance of this Policy

By using our sites, or by entering a competition, you consent to the collection and use of information by Child Autism UK in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our sites or enter our competitions.

Your rights

Any personal information submitted via our websites or by text is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner’s website or read the Act online. If you would like to review or revise information you have previously provided to us online, you may do so by emailing info@childautism.org.uk.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you or if you have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to: Child Autism UK. 3 -5 Forest House, Horndean Road, Bracknell, Berkshire. RG12 0XQ.

This policy was last updated in January 2017.