Terms and conditions of use

Thank you for visiting ChildAutism.org.uk. Please read these terms and conditions carefully before using this site.

For online payment refund policy click here.

If you do not accept these Terms (note in particular terms 10 and 11) please do not use this website. If you use the website (including downloading or streaming from the website) you will be bound by these Terms whether or not you have registered with us, and they will form a contract between you and us.

These Terms apply to the entire contents of this Child Autism website, to any downloaded or streamed content and to any correspondence by e-mail between us and you. The Privacy Statement for Child Autism UK below also forms part of these Terms and Conditions (together referred to as ‘Terms’) and should be read also.

1. The Website Provider
Access and use of this website is provided by Child Autism UK, a registered charity no. 1063982 (in England and Wales) and a company limited by guarantee registered no. 03300043, whose registered at: 3 -5 Forest House, Horndean Road, Bracknell, Berkshire. RG12 0XQ. References in these Terms to ‘we’ or ‘us’ are to Child Autism UK.

2. Changes
2.1. Child Autism UK may change these Terms at any time, in which case the amended Terms will be posted on the website and will apply from the date we post them. Please check these Terms on each occasion you use the website. If you continue to use the website you will be bound by the latest Terms.
2.2. The format and content of the website changes constantly. You should refresh your browser each time you visit the website to ensure that you access the most up to date version.

3. Accessing the website
3.1. Before accessing the website you should obtain permission to do so from the person or company responsible for paying the telephone bill.
3.2. We reserve the right in our sole discretion to deny any user access to the website or any part of the website without prior notice.

4. Using the website
4.1. You agree to only use the website in a manner that complies with all applicable laws and regulations and is consistent with the Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website (including, without limitation, by hacking).

5. Contributions and Contribution Rules
5.1. All content posted or submitted by users of the website, including but not limited to, stories, comments, suggestions and emails (‘Contributions’) must comply with the following plus our Contribution Rules set out below. Please read these rules carefully before registering as a contributor or submitting any material to this website. If you register as a contributor the Contribution Rules will form part of the contract between you and us. Contribution rules apply equally to members of Child Autism UK and other persons and also to member areas of the site as well as open access areas.
5.2. We are not responsible for Contributions posted to our website. These Contributions express the views of the author of the Contribution, not the views of Child Autism UK.
5.3. If you have a complaint about any content on this website please contact us immediately by emailing info@childautism.org.uk. To consider your complaint we need your name, company name if relevant, contact details (land address, telephone number and email), details of the exact content complained of and details of why you are complaining about that content. Please note that no action can be taken without this information.
5.4. You must not post or transmit to this website any material:-

  • that is knowingly false or misleading
  • that is defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually oriented, threatening or invasive of a person’s privacy
  • which you do not own or for which you have not obtained all necessary licences and/or approvals
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
  • impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or entity.

5.5. We shall be entitled to reveal your identity (or any information which we have about you) if appropriate and in accordance with data protection legislation.
5.6. You agree to indemnify, defend, and hold harmless Child Autism UK and its trustees, directors, officers and employees, from and against all liabilities, claims, demands and expenses arising out of any of your Contributions which breach these Terms.
5.7. Any Contributions you transmit or post to this website shall be considered non-confidential. By transmitting or posting a Contribution to the website you:-
5.7.1. represent that you are fully entitled to do so;
5.7.2. grant us a non-exclusive, perpetual, non-terminable, worldwide, sublicensable and royalty-free licence to copy, modify, distribute, show in public and create derivative works from that material in any form and anywhere for all commercial or non-commercial purposes related to our work; and
5.7.3. authorise us to adapt the relevant material in the course of doing so and so waive all moral rights you have in your Contribution to the fullest extent permitted by law.

6. Registration
6.1. If you want to make use of certain facilities available through our websites or to carry out certain actions (such as registering to obtain a newsletter, receiving/streaming regular pod casts or audio content, ordering a product or contributing comments to a discussion website) you may be required to register with us. During registration, you will be asked to provide an individual user name and password which you will need to use each time you carry out the action which you registered for (eg each time you purchase a product or submit a Contribution). We may change your user name and password from time to time.
6.2. You must ensure that you keep your username and password confidential and that you do not disclose them to anyone, and that you also restrict access to your computer to prevent unauthorised access to your account. You will be responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
6.3. By registering, you certify that all information you provide in the registration is accurate. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. Contributors to discussion websites must have a valid email registered with us at all times.
6.4. We may terminate your registration at any time at our complete discretion, but will generally only do so if you are in breach of website rules such as the Contribution Rules. If we terminate or suspend your registration you may not re-register with us without our written consent.

7. Privacy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in England and Wales. Please read our Privacy Statement for Child Autism UK.

8. Intellectual Property Rights
8.1. You acknowledge that all copyright, trade marks and other intellectual property rights in the website and all photographs, designs, images, text, software, data, audio, video, files and other material in the website or material generated by or transmitted from the website (“Child Autism UK Material”) are owned by us or our licensors. You are permitted to use the website and Child Autism UK Material only as expressly authorised by us.
8.2. Provided you use the website and Child Autism UK Material in accordance with these Terms you are permitted to print, download and receive extracts of Child Autism UK Material (“Extracts”) ONLY for your personal non-commercial use and for private study or teaching purposes, provided in each case that:-
8.2.1. copyright and source indications are also printed and copied and/or stored in association with the Extracts;
8.2.2. no modifications are made to the Extracts and Extracts are not used as part of any other publication or derivative work; and
8.2.3. any Extract is retained, printed and/or copied entirely and is not used in a derogatory or misleading context and in particular may not be used for the purpose of promoting, advertising, endorsing or implying a connection with you (or any third party) and Child Autism UK, its agents or employees.
8.3. The rights in term 8.2 are not transferable and no other use of Child Autism UK Material may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:-
8.3.1. incorporate any Child Autism UK Material in any other work, broadcast or publication, whether in hard copy or electronic form; or
8.3.2. make any commercial use or publish any Child Autism UK Material (other than as necessary for the purpose of viewing or listening to the website in the course of business); or
8.3.3. perform, broadcast or otherwise transmit, post, share or make available to the public any Child Autism UK Material.
8.4. If you wish to use any Child Autism UK Material other than in accordance with Terms 8.2 and 8.3 above please email your request to info@childautism.org.uk
8.5. The photographic, text, graphic images, audio and video material within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed, broadcast, transmitted or otherwise exploited.
8.6. Whilst we encourage our supporters to campaign on the issues referred to on our websites, please do not imply that you are taking action on behalf of Child Autism UK and in particular do not state that Child Autism UK is taking, or proposes or is considering taking, action against individuals or organisations.
8.7. Any rights not expressly granted in these terms are reserved.
8.8. We may terminate your rights to use or receive Extracts at any time at our complete discretion.

9. Advertisers and Sponsors
9.1. Child Autism UK may from time to time allow companies to advertise goods and services on our websites. While Child Autism UK will not knowingly display an advert that is untrue, or which relates to goods or services contrary to our objects, the display of an advert does not mean that we endorse the advertiser’s goods or services. Child Autism UK is not responsible for the accuracy of any advertising material or for any advertised product or service.

10. Disclaimers
10.1. The information provided in our websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. We do not check and are not responsible for the accuracy, completeness or truth of Contributions to the websites. You understand and acknowledge that all Contributions are the sole responsibility of the person who submitted the Contribution to the website. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in our web websites. The material on this website is provided ‘as is’, without any conditions, warranties or other Terms of any kind.
10.2. You should exercise no lesser degree of caution in appraising what you see on the website than you do offline. Even though contributors to our discussion websites are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. You should also note that people may not necessarily be who they say they are. Your use of the website is entirely at your own risk.
10.3. You may not access the website from countries where its contents are illegal or unlawful. If you do access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
10.4. We do not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available is free of viruses or bugs or represents full functionality, accuracy or reliability of the materials.
10.5 Nothing in this disclaimer applies to any products which you purchase directly from Child Autism UK. Where links are provided to products on a third party website, Child Autism UK cannot ensure that purchasers will be satisfied with any products or services that are bought from that third-party website and any complaints about the performance or otherwise of the product should be taken up with the manufacturer or retailer direct. Except for products expressly sold by Child Autism UK, the inclusion of a company’s product on a Child Autism UK website does not represent any endorsement or warranty of that product by Child Autism UK.
10.6 Child Autism UK does not make any representations or warranties as to the security of any information (including, without limitation, credit or debit card and other personal information) that purchasers might be requested to give to any third-party, and purchasers hereby irrevocably waive any claim against Child Autism UK with respect to such websites and third-party content. Child Autism UK strongly recommends you to make whatever investigations are necessary or appropriate before proceeding with any online or offline transaction with any third party.

11. Liability
11.1. We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
11.2. Subject to clause 11.1, you agree that we will not be liable for:-
11.2.1. Any loss, disruption or damage to your data or your computer system; or
11.2.2. Any other loss or damages whatsoever (including, but not limited to, loss of profit or loss of use, direct, indirect or incidental loss) arising out of your use or inability to use our websites (including downloading or streaming from the website), their content, any information on or from the websites or any link to another website and whether such loss or damage arises in contract, tort (including negligence) or otherwise.

12. Links
12.1. Our website may contain links to third party websites and in particular, links to third party websites may be contained in user Contributions. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to from this website, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.
12.2. Extra care should be taken when using links contained in user Contributions. We do not check these links and are not responsible for them. If you are not familiar with the website linked to, it is safer not to use the link.
12.3. If you wish to link from your website to our website you may do so only on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:-
12.3.1. The linking text must simply consist of the website address;
12.3.2. You do not remove, distort or otherwise alter the size or appearance of any logos on the website;
12.3.3. You do not in any way imply that Child Autism UK is endorsing any products or services;
12.3.4. You do not misrepresent your relationship with Child Autism UK nor present any other false information about it;
12.3.5. You do not otherwise use any Child Autism UK logos displayed on our websites without our express written permission;
12.3.6. You do not link from a website that is not owned by you; and
12.3.7. Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
12.4. At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our websites.

13. Severance
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country which apply to these Terms, then to the extent and within that jurisdiction in which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

14. Waiver
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

15. Events Beyond our Control
Child Autism UK will not be liable to you for any delay in delivering any services or order or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of ISP or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.

16. Law, Courts and Language
These Terms, use of our websites and the supply of products and services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our websites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms and this website are provided in the English language only.

If you have any questions relating to these Terms, please e-mail us direct at info@childautism.org.uk

This document was last updated February 2011.

Online Payments – Refund Policy

You have the right to cancel any training course booking within seven days of making the booking; You have the right to cancel any membership application within seven days of making the application.

Customers cancelling   will have their payment refunded in full within seven days of Child Autism UK receiving the cancellation.

If participants in training courses are unable to attend through illness or bereavement and are unable to cancel the booking within the agreed period the course may be re-arranged or a credit or refund may be issued.

No refunds will be made on training course bookings made within seven days of the scheduled course date.

Payments of invoices issued by Child Autism UK made through this web site are not refundable.

This does not affect your statutory rights.


Privacy Statement for Child Autism UK

1. Website

Child Autism UK are committed to protecting and respecting your privacy.

This privacy notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Our Data Protection Officer is Mandy Williams; any questions regarding our privacy practices should be sent to her by email to info@childautism.org.uk or phoning 01344 882248.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services, to become a member or to make a donation.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or pay for services, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process payments for services that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • process entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
  • process a grant application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Child Autism UK for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for children with autism and our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@childautism.org.uk or telephone on 013344 882248.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@childautism.org.uk, or telephone on 013344 882248.

You have the right to ask for a copy of the information Child Autism UK hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the Child Autism UK website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

It is part of the mission of Child Autism UK to provide services for children. Information about children, including their personal information is stored on our database. Such information is normally supplied by the child’s parent(s) or legal guardian(s). It is not the policy of Child Autism UK to contact children under the age of 18 directly.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site may also use the SessionCam web site recording service. SessionCam is a product that has been developed by ServiceTick Ltd. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the ServiceTick website is for Child Autism UK internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.


We may make changes to this Privacy Statement from time to time and changes will be posted on this page. If the change in our Privacy Statement affects the use of your personal information we will do our best to contact you to seek your consent to the change in use.

Your acceptance of this Policy

By using our sites, or by entering a competition, you consent to the collection and use of information by Child Autism UK in accordance with our Privacy Statement. If you do not agree to this, please do not use our sites or enter our competitions.

Your rights

Any personal information submitted via our websites or by text is treated in accordance with the General Data Protection Regulation. To find out more about your entitlements under this legislation, visit the Information Commissioner’s website. If you would like to review or revise information you have previously provided to us online, you may do so by emailing info@childautism.org.uk.

2. Privacy Statement for Clients

Please click to read our Privacy Statement for Clients here.

3. Privacy Statement for Funders

Please click to read our Privacy Statement for Funders here.

4. Privacy Statement for Members

Please click to read our Privacy Statement for Members here.

5. Privacy Statement for Tutors who work with our clients

Please click to read our Privacy Statement for Members here.


This Policy was updated May 2018.